Role of Travel Suppliers for the success of Online Travel Agency in Dubai, Malaysia, Thailand

Source: http://www.hotelreservationssystem.com/online-travel-agency.html

The travel and tourism industry is one of the world’s largest industries with a global economic contribution from all the travel related services whether it is from tourism or ca rentals or transfers or hospitality or meetings or events, the contribution is almost trillions of U.S. dollars in recent years. Travel Suppliers are playing a major role in the growth of online travel agency. The direct economic impact of the industry, including accommodation, transportation, entertainment and attractions, was approximately 2.2 trillion U.S. dollars that year. A number of countries from Europe and USA, are consistently popular tourism destinations, but other, less well-known countries such as Dubai, Malaysia, South America are also quickly emerging in order to reap the economic benefits of the industry.

Travel Services are easily available now through various travel suppliers. Travel consolidators have now realized that the distribution of their data / content is very important not only to increase sales and revenue but also for a global exposure through various channels, websites, agents, call-centres and merging with GDS system. And packaging itself with other travel services. For example a car rental agency will have more sales and customers if it merges with any hotel reservation system or GDS system or with Flight bookings. A traveler might want to book hotel and car during a trip to have a seamless and smooth travel experience. Most of the customer wants a one stop shop web based reservation system for all kind of travel services like flights, hotels, transfers, cars, bus or vacations.

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Major Travel Suppliers that are generally integrated in a travel portal:

Travel suppliers have provided opportunity to many IATA and NON IATA travel agents to build their own hotel booking system without any knowledge on travel industry. Travel suppliers includes a set of suppliers from hotel, car, bus, tours, transfers, cruise, payment gateway and insurance industry accessed in API format and integrated through web services.

• Flight Suppliers – GDS systems like Amadeus, Travelport / Galileo, Sabre, Abacus, Travelsky, Infini, Axess, Topas, Mystifly(Myfarebox), TBO, Riya, Multicom
• Hotel Suppliers – GTA Travel, Hotelbeds, Tourico, Travco, Special Tours, HotelsPro, TransHotels, Miki Travels, Sun Hotels, Darina Holidays, DOTW, Asian trials, Versys, Expedia & many more
• Suppliers for Transfers – GTA & Hotelbeds
• Car Suppliers – Car Trawler, A2B
• Bus Suppliers – TicketGoose and Redbus
• Cruise Suppliers – MSC, Princess and Carnival

Dynamic Packaging during the development of travel portal helps in leveraging all the travel services. Different travel services when combined together in a package helps travel agents to sell all the services plus provide high level customer satisfaction and service.

How B2B internet booking systems are helping travel companies grow?

A computer reservation system, CRS as its known, is web based travel agency software. It provides travel agencies / travel management companies a 24/7 interface to its customers to search and book the flights, hotels, transfers, sightseeing, holiday packages. Travel reservation system supports B2C – end user module, B2B – agent module, B2B2B – sub agents and while-label. For flight inventory, it interfaces with GDS systems like Amadeus, Galileo / Travelport and Sabre, for hotel inventory / hotelextranet, it interfaces to GTA, Hotelbeds, Hotelspro, Travco, Tourico, DOTW, Bonotel, WCT and others. CRS – computer reservation system connects to all the providers through web services XML/API and bring the data of availability and pricing in run time. Users can search for flights, hotels, cars and packages in runtime, select & make the payment and get the confirmation voucher at the same time.

Regarding Author:

Author is a travel technology expert and has been involved in several online reservation system development projects.