The characteristics of a modern Internet Booking Engine for travel are stability, flexibility, and its ability to adapt to rapidly. It is important that the booking tools cater to the desires of the business traveler and the changing consumer applications. Business travel applications are usually dull and their entertainment factor is near zero. In the world of user experiences, requirements of the company.
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The companies’ requirements might be multifold as the company has invested much in their workforce and has to provide for the employees’ safety. Travel risk management should play a vital role in the travel booking system. The company also doesn’t want any employee to waste hours on extensively searching for their trip as it is not a family vacation, so choosing a business trip should be simple and easy. Many times, business trips are booked and then changed and changed again, along with associated
rebooking fees, before they become an unused ticket. The company may want to add intelligence from previous trips to understand the cost of changes and better manage such a risk of added costs due to changes.
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One of the drawbacks today of travel booking system is that the system is a one size fits all approach. Customizations of customer requirements are the way to go. Once we understand the company’s requirements for business travel booking system, we can customize the tool for the company’s interest, and the traveler satisfaction should come by itself.
A happy traveler, a happy manager.