There are many factors that need to be taken into account when making informed predictions for the next year. Looking ahead to 2020, I thought it was important to weigh three key areas. First, how technology might impact the travel sector next overestimate or underestimate the impact that any single issue will have on business […]
Read MoreChatbots have this year quite the topic of conversation. 2018 is the year of the chatbot and artificial intelligence. The travel industry is anxiously trying to find their place in this new channel. From KLM on Messenger to the Kayak on Slack, brands in the travel industry are experimenting with chatbot. And it makes sense: […]
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